RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your order must be in the same condition that you received it, unused, in its original packaging. Partial returns are not accepted. To start a return you can contact us at info@healingspringsnaturals.com.
Once your return is accepted, you will receive a return shipping label as well as instructions on how and where to send your package. Orders sent back to us without first requesting a return will not receive a refund.
Refunds will be issued within 5 business days of the return package being delivered to our address.
You can always contact us for any return questions at info@healingspringsnaturals.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on customized items such as custom favor soaps.
Exchanges
The fastest way to ensure you get what you need quickly is to return the entire order you received. Once the return is accepted, place a new order.
Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@healingspringsnaturals.com.